FAQ
FAQ
Product and ingredients
Currently, SkinID offers two main products; SkinID Personalized Acne Serum and SkinID Sensitive Cleansing Gel (a gentle cleanser suitable for all skin types).
To get your own personalized acne serum, you’ll need to complete the SkinID Quiz so that a medical professional can tailor a treatment specifically for you. (Insert link to IDLab)
Each SkinID Personalized Acne Serum is uniquely formulated for you, so ingredients may vary.
Your formula may include active ingredients like:
- Retinoids – to reduce acne and fine lines
- Azelaic acid – to reduce redness and inflammation
- Clindamycin – to target acne-causing bacteria
- Niacinamide – to brighten the skin
Even if two formulas contain the same ingredients, their concentrations can differ based on the doctor's recommendation
Yes. Whether you have oily, dry, combination, or sensitive skin, your formula will be personalized to match your skin condition and needs, based on your answers in the SkinID Quiz.
Yes, even for sensitive skin. We adjust the formulation and concentrations based on your skin history. If you indicate sensitivity in your SkinID Quiz, the doctor will adapt your formula to reduce irritation and help your skin adjust. If you experience any discomfort, you can contact our doctors anytime via SkinID Care on Line: @skinid.th
SkinID Personalized Acne Serum is not a typical spot treatment. It’s a full-face serum developed specifically for you — to treat acne at the root and support overall skin health.
It’s meant to be used regularly across your whole face to help reduce and prevent future breakouts.
In most cases, your initial formula will remain the same for the first 3–6 months to ensure consistent and effective results. After that, the doctor will re-evaluate your skin’s progress and may adjust your formula based on any changes in your condition.
SkinID Personalized Acne Serum comes in a 30 ml bottle, designed to last about 30 days with regular use.
We recommend opening it as soon as you receive it, as it is freshly made per order and does not contain harsh preservatives. Once opened, it is best used within 3 months.
No. SkinID products are free from synthetic fragrances and essential oils.
Each serum may have a mild scent depending on the natural ingredients in your specific formula.
Your SkinID formula is based on quality, not quantity.
We select the 3 most effective ingredients for your skin condition, ensuring they are present in concentrations that deliver real results. Less can be more when it's personalized.
Because each serum is uniquely formulated for the individual, there may be differences in color or scent — depending on the active ingredients used.
All SkinID products are made in Thailand in registered medical laboratories that meet safety and quality standards. Each product is prescribed and prepared individually under the supervision of a licensed physician.
- SkinID Sensitive Cleansing Gel is a standard skincare product and is FDA registered. You can find the FDA registration number on the product packaging.
- SkinID Personalized Acne Serum is exempt from FDA registration under the Thai Drug Act B.E. 2510 (1967), Section 4 and 12.
It is classified as a compounded medicine prepared by a licensed physician for individual patients within a certified medical facility.
SkinID is recommended for anyone aged 16 and older who struggles with acne.
Usage Instructions
Yes, you can use it alongside gentle moisturizers, serums, or sunscreen.
However, we do not recommend combining it with other acne treatments (e.g., prescription creams or spot treatments), as they may cause irritation or interfere with the effectiveness of your SkinID formula.
If you’re unsure, feel free to consult a doctor via Line: @skinid.th
We recommend using it at night, after cleansing your face and before applying moisturizer or night cream.
Yes. Avoid using skincare products with overlapping active ingredients (check the label on your bottle).
Also avoid strong acids or harsh products such as glycolic acid and salicylic acid, which may increase irritation.
Yes, even for sensitive skin. We adjust the formulation and concentrations based on your skin history. If you indicate sensitivity in your SkinID Quiz, the doctor will adapt your formula to reduce irritation and help your skin adjust. If you experience any discomfort, you can contact our doctors anytime via SkinID Care on Line: @skinid.th
What to Expect
This varies by individual. Most users notice visible improvement in 4–6 weeks, with clearer and smoother skin by week 8.
For best results, use it every night consistently (as prescribed by your doctor).
You'll know your serum is working when you notice:
- Fewer new breakouts
- Smoother texture
- More even skin tone
Consistency is key. Most users feel an improvement within 4–6 weeks, though it may take up to 8 weeks for more noticeable results.
Safety & Concerns
You might experience mild dryness or redness during the first few weeks as your skin adjusts.
This is normal. If the irritation persists after 2 weeks, contact us via SkinID Care on Line: @skinid.th
Try the following steps to reduce irritation:
- Use every other night (or every 2–3 nights) to allow your skin to adjust
- Apply a gentle moisturizer before using the serum to reduce dryness
- Mix the serum with your moisturizer in your hand to dilute the actives
- Wait a few minutes after washing your face before applying the serum
If irritation continues, stop using it and contact our medical team via Line: @skinid.th
You'll know your serum is working when you notice:
- Fewer new breakouts
- Smoother texture
- More even skin tone
Consistency is key. Most users feel an improvement within 4–6 weeks, though it may take up to 8 weeks for more noticeable results.
We do not recommend using SkinID Personalized Acne Serum while pregnant or breastfeeding.
Yes. Every SkinID formula is developed and prescribed by licensed physicians with dermatological expertise.
We select only ingredients proven to be effective and safe for your skin condition.
Ordering & Delivery
Visit www.skinidthailand.com and take the SkinID Quiz to share your skin concerns.
Our doctors will review your responses, create your custom formula, and you can order directly online — no appointments or clinic visits needed.
For first-time orders, delivery takes 7–8 days as your formula is freshly prepared after doctor review.
For subsequent orders, you’ll receive your serum within 5–6 days after payment.
Each 30ml bottle lasts about one month. We recommend subscribing to our monthly plan so you never run out.
No long-term commitment — cancel anytime. (Insert link to subscription page)
Yes! Join our monthly subscription to receive your formula every month — no need to retake the quiz.
You’ll get a reminder via Line or email before each billing cycle.
Once payment is confirmed, your product ships within 5–6 days.
Plus, you get ongoing doctor support via SkinID Care Service.
You’ll receive a reminder via Line or email at least 5 days before each billing cycle.
Just complete your payment, and we’ll take care of the rest.
If payment is not made, your subscription will be automatically canceled.
If you pause for over 1 month, you’ll need to retake the SkinID Quiz, as your skin condition may have changed.
You may request a return/refund within 14 days if:
- You receive the wrong formula
- The product is damaged in transit
Email us at info@skinidthailand.com with your details.
(Insert link to Terms of Service for full policy)
Other Products
SkinID Sensitive Cleansing Gel is dermatologist-developed product but not personalized. Its formula is gentle and suitable for all skin types
It’s gentle enough for all skin types, including sensitive skin.
No. The cleansing gel is designed to cleanse thoroughly without stripping moisture, so your skin feels fresh and balanced.
Yes, it’s safe to use with the SkinID Personalized Acne Serum and other moisturizers or sunscreen.
Customer Care & Support
For fast, friendly help — message us anytime via LINE: @skinid.th
SkinID Care is our personalized customer support service for subscribers.
You’ll receive skincare advice, treatment tracking, and ongoing doctor consultation — all through Line: @skinid.th
Still have unanswered questions?
Add us LINE to talk to our customer support!
